# Derivación entre agentes

Desde las opciones del chat **-**<img src="/files/v2yZNIhfxvn06oc5GaXv" alt="" data-size="line">**-**&#x65;s posible derivar la conversación a un compañero en particular o a otro equipo de trabajo:

#### **Derivar a un agente:**

<figure><img src="/files/cdBJFSdJba3PUzGrQqjl" alt=""><figcaption></figcaption></figure>

#### **Derivar a un grupo:**

<figure><img src="/files/4HZeL8X8DA6HEEIpCjo1" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Recordar que cuando existan grupos, los agentes sólo veran las conversaciones de los equipos a los que esten vinculados como usuario**s**
{% endhint %}


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