# Estados de Agente

Al hacer click en el estado actual de la sesión, el agente podrá modificarlo entre Online y Ausente: 

<figure><img src="/files/0WQAqiXZAThPxLxb3IG0" alt=""><figcaption></figcaption></figure>

El sistema contempla 3 estados:&#x20;

* **Online:** Agente en línea, disponible para gestionar
* **Ausente:** Agente en línea pero no disponible para gestionar.
* **Desconectado:** Agente no logueado en la plataforma o con inactividad por 10 minutos


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://soporte.optiwe.com/agente-de-atencion/estados-de-agente.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.