> For the complete documentation index, see [llms.txt](https://soporte.optiwe.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://soporte.optiwe.com/agente-de-atencion/estados-de-agente.md).

# Estados de Agente

Al hacer click en el estado actual de la sesión, el agente podrá modificarlo entre Online y Ausente: 

<figure><img src="/files/0WQAqiXZAThPxLxb3IG0" alt=""><figcaption></figcaption></figure>

El sistema contempla 3 estados:&#x20;

* **Online:** Agente en línea, disponible para gestionar
* **Ausente:** Agente en línea pero no disponible para gestionar.
* **Desconectado:** Agente no logueado en la plataforma o con inactividad por 10 minutos


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# Agent Instructions
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## Querying This Documentation
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