> For the complete documentation index, see [llms.txt](https://soporte.optiwe.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://soporte.optiwe.com/panel-de-control/respuestas-rapidas/limitaciones-de-contenido.md).

# Limitaciones de contenido

Cada canal en particular tiene sus propias limitaciones con respecto al **máximo** de caracteres, el peso de las imagenes, archivos, audios y videos, que soporta el envío de un mensaje:

<figure><img src="/files/jVUMK2dJOcQRGgVvK6wL" alt=""><figcaption><p>Se informan valores máximos</p></figcaption></figure>

En caso de exceder los limites establecidos aparecerá una alerta, como la que figura en la imagen, para contemplar la necesidad de ajustar la información y que el usuario reciba el mensaje completo.

<figure><img src="/files/g1a4NuOESUXly4Gzq4EN" alt=""><figcaption></figcaption></figure>

Con respecto a los envios de imágenes, videos o documentos de peso excedido, será posible enviarlos. Optiwe los transformará automáticamente en un link, desde el cual el usuario podra acceder sin dificultades.    &#x20;


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