# Tolerancia de cerrado de chats

Esta funcionalidad permite que cuando un agente cierra manualmente una conversación y el cliente vuelve a escribir dentro de el tiempo configurado, el chat se reabra en la bandeja del asesor en lugar de reiniciar una nueva conversación con el bot.

Habilita esta opción desde la **pestaña General del menú de Configuración:**

<figure><img src="/files/WsYUR8tphVO9o2skQfPy" alt=""><figcaption></figcaption></figure>


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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```

The question should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.