> For the complete documentation index, see [llms.txt](https://soporte.optiwe.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://soporte.optiwe.com/panel-de-control/tolerancia-de-cerrado-de-chats.md).
# Tolerancia de cerrado de chats
Esta funcionalidad permite que cuando un agente cierra manualmente una conversación y el cliente vuelve a escribir dentro de el tiempo configurado, el chat se reabra en la bandeja del asesor en lugar de reiniciar una nueva conversación con el bot.
Habilita esta opción desde la **pestaña General del menú de Configuración:**
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